Posted May 12, 2015

TUE MAY 12 Commuters needing a little extra help getting from A to B can now request the uberASSIST option.

UberASSIST has been designed to provide additional assistance for members of the community with different accessibility needs.

With UberASSIST, the top driver-partners receive specific training on the necessary knowledge and safety requirements for people with different accessibility needs and can accommodate folding wheelchairs, walkers and collapsible scooters. UberASSIST vehicles do not have accessible ramps or lifts.



In Australia, all driver-partners are required to undergo criminal background and driving history checks before they can provide any rides. Driver-partners who do not meet the high standards are not permitted on the platform.


The vehicles of driver-partners are inspected by qualified third party mechanics. Vehicles must be of a four door model that is no older than nine years.

Additional standards apply for UberASSIST vehicles to meet the needs of riders using the service (appropriate height, ease of access, storage capacity etc).


Uber does not permit anonymous rides. When an Uber rider books a ride through the app, the rider is provided with the name, photo and vehicle plate number of the driver and can track the driver’s route on a map.

In addition, the rider can share the details of their trip with another person if they want the added security of someone else knowing in real time where they are going and the estimated time of arrival.

No cash changes hands on an Uber trip. That means a rider is never at risk of having their card skimmed. In the event that someone is mis-charged for any reason, Uber’s support team system ensures that a fare can always be recalculated to reflect the fare quote.


A cashless system also means a safer working environment for drivers and fare evasion is impossible. Making drivers feels safe allows them to focus on the job of providing a great service for riders.


Every Uber driver-partner must obtain and retain insurance. In addition, every Uber trip in Australia is also covered by up to US$5,000,000 contingent coverage for bodily injury and property damage to third parties by a large global insurer rated A+ by A.M. Best.